Refund and Return Policy
Overview
At Snoo Daddy, we pride ourselves on providing high-quality service and customer satisfaction.
Below is our refund policy for both cleaning services and SNOO hire. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 24 days.
Cleaning Services
Once your SNOO, pram, car seat, capsule, or other baby gear has been cleaned and returned, we do not offer refunds unless the item was:
- Not cleaned as promised or
- Returned damaged due to our handling
If you believe there’s an issue, please contact us within 48 hours of receiving your cleaned item. We will assess the concern and may offer a free re-clean or partial refund depending on the situation.
- Not cleaned as promised or
- Returned damaged due to our handling
SNOO Hire
SNOO hire fees are non-refundable once the hire period has begun. However:
- If you cancel before your hire begins, a refund may be offered, minus a $25 admin fee.
- If your SNOO arrives and is faulty or not as described, please contact us within 24 hours, and we’ll arrange a replacement or refund.
- If you return your SNOO early, no partial refunds will be issued for unused weeks unless agreed in advance.
Change of Mind
We do not offer refunds for change of mind once a booking has been confirmed, or service has been delivered.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@snoodaddy.com.au
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@snoodaddy.com.au.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
If you have any concerns about your service or product, please reach out to us directly at:
0438 517 358
We’re here to help and always aim to find a fair resolution.
